Shipping policy

Order Processing Time:

All orders are made to order and hand-assembled. Orders are typically processed and shipped within 5 business days. Thank you for your patience!

Shipping Rates:

  • Domestic (USA) Macropads:
    $5.49 Flat Rate Ground Shipping
    ↳ Orders over $75: Free Ground Shipping

  • Domestic (USA) Keyboards:
    $7.99 Flat Rate Ground Shipping
    ↳ Orders over $75: Free Ground Shipping

  • Canada:
    $12.99 Flat Rate International Shipping via USPS (Simple Export Rate)
    ↳ Delivered by Canada Post

Estimated Delivery Times:

  • USA: 2 – 6 business days (shipping delays may occur, especially during holidays or due to USPS disruptions)

  • Canada: 1 – 3 weeks
    (Please note: shipping delays may occur, especially during holidays or due to customs processing.)

Customs, Duties & Taxes (International Orders):

TogKey is not responsible for any customs fees, duties, or import taxes that may apply to international shipments. These charges are the buyer's responsibility.

For Canadian Customers:
Canada Post may charge applicable import duties, GST/HST, and a $9.95 CAD handling fee upon delivery. These are standard and based on your province's regulations. We declare accurate values to help avoid unnecessary delays.

Shipping Delays:

Once your order leaves my hands, shipping times are out of my control. Delays can happen due to weather, customs, postal service disruptions, or other unforeseen issues. I appreciate your patience and understanding!

Lost or Stolen Packages:

If your package is marked as delivered but you haven't received it, please check with neighbors, your local post office, or building management. TogKey is not responsible for lost or stolen packages, but feel free to reach out, and we will do our best to help.

Incorrect Shipping Information:

Please double-check your shipping address before placing your order. TogKey is not responsible for packages sent to the wrong address due to customer error.